We, Central Credit Union of Maryland, will never ask for your sensitive, personal information such as a social security number, a PIN, account number/s, or a password in an email, by text message or by an unsolicited phone call. 

Save our telephone number, 410-828-4500, on your mobile phone for fast access in case you need to report suspicious activity.

Be skeptical of high-pressure pleas to “act now.” Scammers may say your debit card has been blocked and to reactivate it you need to provide your account number, social security number, and, or, your PIN. Remain calm and hang up. 

Avoid answering calls from unknown numbers. Valid callers should leave a message. Also, caller id can be faked so always confirm the number is accurate by checking against literature provided or a legitimate source.

Don’t respond to unverified SMS text asking you to call. When in doubt about a request, contact a Member Service Representative at 410-828-4500. 

Remain calm. Scammers are masters at using emotionally charged pleas to trick victims into giving away sensitive information in a hurry. Hanging up is your best defense. Notify us if you suspect that someone has impersonated a credit union representative. 

Be proactive. Check your credit report. Review your statements regularly. Contact us immediately if you notice any unauthorized activity.

Create alerts within Online Banking at any time by logging into a secure Online Banking session and accessing your alert settings.

Never share a Personal Identification Number (PIN), Online Banking Password, One-Time-Password (OTP), or any other password with anyone, ever. Criminals are anxious to obtain your passwords and will try to get them by email, text message, and various other means.

Finally, the Federal Trade Commission (FTC) has published some helpful tips. Stay informed, and read their post, 5 things you can do to avoid a Coronavirus scam.